Shipping

Shipping

Shipping Regions

We currently ship to (and accept payments from) customers in the United States (including Puerto Rico and the U.S. Virgin Islands) and Canada only. We hope to make our products available in more places soon!

Service Providers

We currently work with the following carriers:

  • United States Postal Service (USPS)
  • UPS

Shipping options displayed at checkout are based on your location. If there are no shipping options displayed at checkout, please let us know at [email protected] so we can investigate the issue.

Gift Wrap Rolls

Please note: Gift Wrap rolls and other irregularly-shaped items may be shipped in boxes separate from the rest of your order. Single rolls of gift wrap are sent individually in rigid kraft tubes, and multiples are grouped into rectangular or triangular boxes.

Due to First Class Package Service weight limits, we can only send two (2) rolls of gift wrap per package when using First Class Mail. Please keep this in mind when reviewing your shipping costs. Depending on the contents of your order, it may be more cost-effective to select Priority Mail instead of First Class. 

Apparel & Lifestyle Gifts 

Please note: Some apparel products and lifestyle gifts are fulfilled by a third party service and may be shipped in packages separate from the rest of your order. 

Paper Goods

Due to the delicate nature of paper, our paper products (cards, gift wrap, etc.) sometimes get damaged during shipping. We do our best to prevent this with adequate packaging precautions, but some things are simply out of our control (mistreatment by postal workers, accidents in transit, etc.).

If you receive an item that appears to have been damaged during shipping, please take a picture and contact us immediately. We’ll do our best to make it right. 

We want your experience ordering from Potography to be the best it can be, so please don’t hesitate to reach out if there’s ever an issue with your order. 

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